Excellence backed by NPS score
At JSM, we don’t settle for ordinary and neither should you. That’s why we source and supply premium products from the world’s most trusted and iconic brands.
We measure what matters: customer satisfaction
At JSM, we’re not just passionate about branded merchandise – we’re committed to delivering quality, care, and consistency with every order. That’s why we closely monitor our Net Promoter Score (NPS) and other key customer satisfaction metrics. These aren’t just numbers to us – they’re a reflection of the trust our clients place in us, and our promise to always deliver excellence.
We listen to our customers
We act on feedback
We deliver consistently
Care for quality & service
Why it matters?
We believe that a great brand experience doesn’t stop at the product – it extends to every interaction, from initial brief to final delivery. When customers rate us highly, it means we’re delivering on our promise: quality merchandise, seamless service, and on-time fulfilment – every time!
Quality you can trust
Carefully vetted suppliers and consistent quality checks.
Support that delivers
Fast, helpful service from dedicated account managers.
Client feedback loops
We regularly ask for – and act on – client feedback for support.
Our score
Want to work
with a partner
who cares?
Let’s talk. Whether it’s a campaign launch, employee gifting programme, or global rollout, JSM delivers a seamless end-to-end service. From concept to fulfilment, we ensure every project runs smoothly, scales effectively, and provides the metrics you need to measure success.
Let’s start your project
Ready to make your brand impossible to ignore?
From concept to completion, our team will help you create merchandise that connects with people & performs for your business.
Your NPS score questions, answered.
Do you track other customer metrics?
Yes. Alongside our Net Promoter Score (NPS), we track Customer Satisfaction (CSAT) and Customer Effort Score (CES) to give us a rounded view of the client experience.
Looking at all three together helps us understand not just whether clients are happy, but how easy we are to work with – from first enquiry through to final delivery.
How does JSM keep its NPS high?
We ask for feedback regularly, and we act on it. Every survey response is reviewed by our team, and recurring themes feed directly into how we train staff, choose suppliers, and manage projects.
Consistency matters as much as any single interaction – that’s why our dedicated account managers stay involved from quote to fulfilment.
Is JSM’s NPS score high?
Yes. Our NPS rating is classed as ‘Excellent’, well above the industry benchmark for promotional merchandise suppliers.
It’s calculated from real client responses, and we publish it – along with our CSAT and CES scores – because we want our service to speak for itself.
What does a high NPS mean for me?
It means you can trust us to deliver. A high NPS reflects consistent quality, reliable timelines, and a team that follows through on what it promises.
Choosing a supplier with a proven track record reduces risk for your projects and reflects well on you internally.
What is an NPS score and how can branded merchandise influence it?
Net Promoter Score measures how likely customers are to recommend a business, based on a simple 0-10 rating question.
Thoughtful, well-branded merchandise – delivered on time and to a high standard – is one of the tangible touchpoints that can lift how customers feel about a brand, and in turn improve the scores they give.
What is NPS?
NPS stands for Net Promoter Score, a widely used metric that measures customer loyalty and satisfaction.
Customers are asked how likely they are to recommend a company, and scores are grouped into detractors, passives and promoters to give an overall rating – ours is currently rated ‘Excellent’.
Committed to quality
customer satisfaction
Proud to have an NPS rating of ‘Excellent’.
Our clients trust us to deliver, and we’re proud to have earned an ‘Excellent’ rating for our service and results.
From first ideas to final delivery, every project is handled with care, creativity, and attention to detail. Whether it’s branded merchandise for a global campaign or a bespoke corporate gift order, our commitment to quality and consistency never wavers.